What we do
We help you to understand, manage and strengthen your firm’s client relationships by conducting feedback programmes to reveal and address the issues that really matter to your clients.
Meridian West’s recent research shows that clients are becoming more demanding about service: 80% say they expect a more consistent level of service from their professional advisers. It is very important therefore, that firms commit to measuring the health of their existing client relationships through rigorous client feedback.
Our client feedback analysis – monitoring satisfaction, loyalty, advocacy and other relationship attributes in real time – is action-orientated. This enables the leadership team to align firm-wide behaviours to retain clients, strengthen relationships and grow share of wallet.
Deep client insights
We incorporate a range of research techniques to effectively capture client insights: from online and in-depth face-to face reviews, to telephone interviews and client round tables. We combine our research with intelligent analysis, to provide effective recommendations to your firm.
We offer coaching and workshops, support with internal communications and advice on HR alignment to drive behavioural change based on the client feedback. This helps you to use the research constructively and achieve maximum return on investment.