Discover Compass

Compass: the next-generation client feedback portal

Compass collects feedback from clients and employees, and integrates it with financial metrics to help you identify the characteristics of the most profitable projects. This enables real-time, data-driven, decision-making by providing an up to date picture of satisfaction and performance, displayed through a simple to use, visual and scalable portal that can be tailored to individual managers and their roles.

The platform lets you create surveys, deliver them to your clients and staff and use advanced reporting tools to filter information, create charts, and share insight. By providing real-time insights from your clients and staff, Compass enables you to identify the practical steps that will protect revenue at risk, reduce write-off and identify cross-selling opportunities.

Each platform is designed with your individual branding, and has multiple access options that can be adapted to suit your needs.

Compass in one minute:

1. A one-window approach

Compass gives an instant snapshot of the overall health of the firm, or can be split by office, team and service line

3. Advanced reporting tools

Compass instantly filters information, explores the data and creates reports so you can find information instantly

2. Sophisticated analysis

Compass combines profitability information, employee feedback and client satisfaction scores

4. Closed feedback loop

Compass creates a closed feedback loop to quickly flag and remedy issues, and follow up on opportunities