Our Thinking

Meridian West regularly publishes insights on topical issues for professional firms. Click on the theme below to find relevant articles.

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Case Study: Grant Thornton – The power behind the client voice

Client listening programmes have the potential to create long-lasting…

Case Study: Kent Blaxill – building its strategy by listening to customers

Kent Blaxill is one of the oldest firms of merchants in the UK.…

Case Study: Charity Retail Association – the voice for charity retailers

The Charity Retail Association is the voice for charity retailers.…

Case Study: Withersworldwide – igniting the annual partners meeting

PM Forum marketing leaders benchmark 2021 Is it time for a radical marketing rethink?

Now in its ninth cycle, our annual benchmark survey shows a lot…

Meridian West wins Achievement in Insight and Research Award

Meridian West's Client Insight Platform

Why invest in client feedback?

Getting the firm on-side: how to get and maintain buy-in to your client feedback programme

Time and time again we hear that the single biggest cause of…