Four innovative approaches: Professionalising client management part 2

With client demands for added-value services seemingly unrelenting,…
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"How to" breakfast workshops

Our regular 90-minute breakfast workshops are designed to provide…
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Client feedback is here to stay

The “2016 Marketing Leaders Benchmark” is the largest benchmarking…
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2016: client experience remains top of the agenda for marketers

The results of the 2016 Marketing Leaders Benchmark show that…
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Business mindset: How to become a trusted adviser for high-value legal work

General counsel are increasingly asking law firms to demonstrate commercial…
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Driving change through client feedback

Case study TMF Group is a large global business services provider…
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Smarter ways to grow client relationships

Taking account management to the next level      Account…
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