Case Study: Grant Thornton – The power behind the client voice

Client listening programmes have the potential to create long-lasting…
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Case Study: Kent Blaxill – building its strategy by listening to customers

Kent Blaxill is one of the oldest firms of merchants in the UK.…
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Case Study: Charity Retail Association – the voice for charity retailers

The Charity Retail Association is the voice for charity retailers.…
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Case Study: Venner Shipley – listening to colleagues and clients

Venner Shipley’s clients say it is the friendly and down to…
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Case Study: Azets – the “Uber moment” of accountancy services

Azets is the largest regional accountancy and advisory firm in…
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Strategic vision more valued than technical knowledge or project management skills

Meridian West recently researched the views of over 500 senior…
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Case Study: Intertrust Group – a global client listening programme

Intertrust Group is a publicly traded international specialised…
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Case Study: Withersworldwide – igniting the annual partners meeting

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