08:15 - 10:00
Client feedback can be viewed negatively by fee-earners and client facing professionals. They see it as an appraisal of their own personal performance, or as too far removed from their day-to-day interactions with clients. This can give rise to a lack of engagement in the process, and a reluctance to put clients forward for feedback.
In this interactive session Meridian West will share innovative ways that professional firms are turning the process of client listening on its head to create a positive – even enjoyable – experience for their external clients and internal stakeholders.
Meridian West will discuss the tools you can use to create engaging client listening experiences that provide real value back to your fee-earners, help you spot future work opportunities and provide more insightful real-time analytics, more closely aligned with how your professionals do business.
Attendance at this event is by invitation only but please get in touch to register your interest or if you’d like to learn more about the Client Insight Club.
More About the Client Insight Club
The Client Insight Club (CIC) is an informal group for professionals with a shared interest in Client Management and Engagement within professional services firms – typically people in Client Insight or Feedback, Business Development or Marketing positions. It provides an opportunity to meet with peers, share best practice and discuss areas of relevant interest in an informal environment.
Topics covered are varied but future sessions are likely to look at areas including Client Journey Mapping, digital automation and changing mindsets of fee earners to become more commercial and client focused.