The Leadership Forum | Building internal and external relationships in a virtual world

Tuesday 1 September 2020
12:00 - 13:00

Our next Leadership Forum virtual roundtable focuses on a key topic that resonated with participants of our first sessions – how we build successful internal and external relationships when the majority of our contact is now virtual.

In this session, led by Meridian West Director Ben Kent and Coast Communications’ Director Matt Baldwin, we will be examining:

  • External relationships – How do you foster a new relationship when working remotely and networking opportunities are few? How do you “meet” targets you haven’t yet met?  How do you maintain relationships with “referrers?”
  • Internal relationships – How do you maintain effective internal communications in a remote environment? Now that we are all working remotely, and will be for the next few months at least, and then much more flexibly after that, how do you get different teams talking and building relationships, with a view to cross referrals be the result?
  • Measuring the strength of the relationship – What key metrics should you use to measure the effectiveness of your engagements with clients?  How can they be used to benchmark performance and create actionable insights on key issues?

Please contact us if you’d like to learn more or to register your interest in joining us.

About the Leadership Forum

Designed to be interactive, each month we bring together a changing group of around six to twelve leaders across professional services (legal, accounting, consulting, advisers) for peer-to-peer conversations to focus on the key business strategy challenges and opportunities we observe in our practice with clients and across the market.

The specific areas we will explore in each session are circulated in advance to give participants the opportunity to consider the key talking points  they would be most interested in talking to.

Our ambition in these sessions is to “get under the skin” of some of the knotty issues impacting firms, and deepen the discussion around outcomes and solutions, alongside the diagnostic. As we build this Leadership Forum community, we are also very open to suggestions from our participants on other topics we should be talking about.

In order to facilitate a frank and open exchange of views, these sessions will be private, but we may look to incorporate some of the generic insights shared in them in our own market commentary.

We firmly believe that there is a place for a more substantive debate and analysis around strategic leadership issues in professional services and that Meridian West is well-placed to bring to the table a “from the ground” business take which draws on our learnings from the diverse mandates we are carrying out.


“Meridian West’s industry knowledge and network mean their Leadership Forums are always insightful and worth joining. The open conversation with peers is something you rarely find elsewhere.  I usually pick up two or three ideas I can take back into my business straightaway.

Nigel Clark, Global Head of Marketing and Communication, SLR Consulting