of professional firms now have a named individual at Executive-level responsible for improving client experience.
Meridian West can help your firm to:
- Understand how clients rate the quality of your client experience through a feedback programme
- Identify areas of inconsistency and poor coordination that undermine the client experience through a client journey map, and capture best practices to overcome these pain points
- Benchmark its client experience against direct competitors and identify areas of competitive advantage
- Automate the collection and presentation of client experience insights through our Compass portal
- Equip people with confidence, knowledge and skills to deliver excellent client service through our coaching and skills development curriculum.