Tuesday 16 June, 9:00-9:30
Client experience metrics: do your KPIs reflect what’s important in this new operating environment?
Alastair Beddow with guest hosts Sarah Donnelly, Marketing Communications Director at Blick Rothenberg, Freddie Hospedales, Global Head of Marketing at ERM, Helen Trudgeon, Head of Marketing and Business Development at Meridian West and independent consultant Andy Knox, who works with CEOs, CFOs, PMs, Sales Heads and Boards across clients, strategy and communications.
What changes do professional firms need to make to ensure their client experience data and KPIs reflect new strategic priorities? How can more savvy use of client data and insight be used to help firms chart a course through this crisis and beyond?