Professional Services Leadership Handbook

Professional services firms – from the legal sector to accountancy, consulting and beyond – face increased disruption. Service delivery models are under pressure to adapt to changing client expectations. Technology offers new ways of working with clients, but changes the skills profile required of professionals, and threatens the traditional people-centred business model. The Professional Services Leadership Handbook equips leaders, and aspiring leaders, with tools and insights both to tackle these long-term disruptive trends and to maximise their firm’s profitability today.

Leaders of professional services firms find themselves with a daunting, but exciting, range of challenges ahead. Using practical insights drawn from experienced professional services leaders, the Professional Services Leadership Handbook explores new models and working practices to address four components of strategic leadership: clients, business, people and self-leadership.

The book offers clear-sighted analysis of common pain points, and provides innovative solutions for dealing with them. This practical guide is designed for everyone involved in leadership decisions, whether that be a practice area, sector group, business function, or even firm-wide leadership role. It will help readers to focus their attention on the activities that will really make a difference to the success of their firm.

Giving advanced praise for the book, Michelle Jones, Chief Communications and Investor Relations Officer, CH2M, said that the Professional Services Leadership Handbook is “an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must-read handbook.”

Marc Barone, AECOM Sector Leader, Water EMIA, states “The authors successfully distinguish the difference between delivering projects and leading professional services firms…This book helps to guide anyone in the industry from project/delivery management to leading teams and businesses to optimise performance.” Meanwhile, Dennis Markey, FRICS commented “At last a professional services leadership guide that’s based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge.”