Professional firms face more disruption and change in their industry today than ever before. With new competitors challenging the dominance of established firms, business-as-usual is unlikely to be a winning strategy for any firm. Innovation in service delivery, operating model and client experience are the watchwords of successful professional firms today.

Leaders of professional firms find themselves asking many tough questions about the opportunities and challenges ahead:

How do we grow revenue without compromising profitability? How should we respond to disruptive competitors entering our market? Which markets and client types represent the strongest growth opportunities? Should we merge with another firm and, if so, who? How does our operating model need to change in the light of automation and AI? How can we differentiate our brand by offering new services? How do we allocate time and resource to capitalise on the opportunities ahead?

Professional services leadership handbook