{"id":8685,"date":"2024-05-13T10:23:21","date_gmt":"2024-05-13T10:23:21","guid":{"rendered":"https:\/\/www.meridianwest.co.uk\/services\/climb\/"},"modified":"2026-10-15T22:04:39","modified_gmt":"2026-10-15T22:04:39","slug":"climb-client-listening-benchmark","status":"publish","type":"page","link":"https:\/\/www.meridianwest.co.uk\/us\/services\/climb-client-listening-benchmark\/","title":{"rendered":"CLIMB"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8685\" class=\"elementor elementor-8685 elementor-1813\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d54427 hero-header e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"1d54427\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cd1329b e-con-full e-flex e-con e-child\" data-id=\"cd1329b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c089802 e-con-full hero-text e-flex e-con e-child\" data-id=\"c089802\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe299a elementor-widget elementor-widget-heading\" data-id=\"dfe299a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Listening Index Benchmark<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e71b77 elementor-widget elementor-widget-heading\" data-id=\"2e71b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CLIMB<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acd61e4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"acd61e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CLIMB is a rapid assessment of your client listening program that uses peer benchmarking data and our market-leading \u2018five dimensions of client listening&#8217; framework to ensure coverage over all key aspects of your client listening activities.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32ac770 e-con-full e-flex e-con e-child\" data-id=\"32ac770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9955de1 e-con-full e-flex e-con e-child\" data-id=\"9955de1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a580c elementor-widget elementor-widget-button\" data-id=\"28a580c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.meridianwest.eu.com\/jfe\/form\/SV_cSWnMDODpbUBEDb\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Take part in CLIMB 2026<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227e0e7 elementor-widget elementor-widget-button\" data-id=\"227e0e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6ODMyNiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77c83be e-flex e-con-boxed e-con e-parent\" data-id=\"77c83be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39ec002 elementor-widget__width-initial elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"39ec002\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"At Kennedys, we are actively investing in our Client Insight Programme and initiatives such as the CLIMB Benchmark enables us to visualize our commitment to understanding our clients. In 2025, we saw our maturity score grow to 69\/100, from 16\/100 in 2024, and the benchmark helps us to identify where our hard work is really paying off, while recognizing where we can continue to develop.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Eve Hesketh, Client Experience and Insights Manager for Kennedys<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b998f16 e-flex e-con-boxed e-con e-parent\" data-id=\"b998f16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c808c3 elementor-widget elementor-widget-text-editor\" data-id=\"2c808c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Meridian West&#8217;s CLIMB , <span data-teams=\"true\">the most comprehensive study of client listening maturity across law, accountancy, financial services and consultancy firms, tells an encouraging story. Firms across the profession are investing in client listening, and the ones getting it right are unlocking real commercial advantage, stronger client relationships, sharper strategic insight, and a lasting edge over competitors.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe54b5b e-flex e-con-boxed e-con e-parent\" data-id=\"fe54b5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e09f12 e-con-full e-flex e-con e-child\" data-id=\"4e09f12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ffe3e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"61ffe3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Accelerating your thinking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b4f55b elementor-widget elementor-widget-text-editor\" data-id=\"7b4f55b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our experience of working with client listening teams at professional services and financial services firms gives us a deep understanding of Client Listening good practice. CLIMB consolidates this knowledge into an easy-to-use online tool that helps you understand the maturity of your client listening program and the key areas of focus moving forwards.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10b9f0d elementor-widget elementor-widget-heading\" data-id=\"10b9f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The CMO perspective<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-001413e elementor-widget elementor-widget-text-editor\" data-id=\"001413e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We have joined forces with Brenda Plowman to ensure CLIMB bridges the gap between strategy and execution. Brenda brings 25 years of experience in global marketing, strategic planning, and business development, including most recently nine years as Chief Marketing and Business Development Officer at one of Canada\u2019s largest law firms.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09fcab2 e-con-full e-flex e-con e-child\" data-id=\"09fcab2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6ad5b elementor-widget elementor-widget-heading\" data-id=\"ad6ad5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Brenda explains why she believes CLIMB is such an important initiative:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c0442 elementor-widget elementor-widget-video\" data-id=\"63c0442\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;start&quot;:2,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/01\/Brenda-Climb.mov#t=2\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\" poster=\"https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/01\/Brenda-Video.png\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1327252 e-flex e-con-boxed e-con e-parent\" data-id=\"1327252\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-be8b08c e-con-full e-flex e-con e-child\" data-id=\"be8b08c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2419e6 elementor-widget elementor-widget-heading\" data-id=\"e2419e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The 5 dimensions examined by CLIMB<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49fd1c7 elementor-widget elementor-widget-text-editor\" data-id=\"49fd1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Every client listening program is assessed across five core areas giving you a clear maturity score and actionable areas for development.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad0cf1 elementor-widget elementor-widget-mw_styled_list\" data-id=\"5ad0cf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mw_styled_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"mw-styled-list mw-styled-list--numbered mw-styled-list--will-animate\" id=\"mw-sl-5ad0cf1\">\n            <div class=\"mw-styled-list__grid mw-styled-list__grid--cols-1\">\n                                                            <div class=\"mw-styled-list__card\">\n                            <div class=\"mw-styled-list__card-inner\">\n                                <span class=\"mw-styled-list__badge\">1<\/span>\n                                <div class=\"mw-styled-list__content\">\n                                                                            <h4 class=\"mw-styled-list__title\">Research<\/h4>\n                                                                                                                <p class=\"mw-styled-list__text\">Use of research techniques across different client touch points<\/p>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                <div class=\"mw-styled-list__card\">\n                            <div class=\"mw-styled-list__card-inner\">\n                                <span class=\"mw-styled-list__badge\">2<\/span>\n                                <div class=\"mw-styled-list__content\">\n                                                                            <h4 class=\"mw-styled-list__title\">Technology<\/h4>\n                                                                                                                <p class=\"mw-styled-list__text\">Use of technology and AI to collect, automate and visualize insights<\/p>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                <div class=\"mw-styled-list__card\">\n                            <div class=\"mw-styled-list__card-inner\">\n                                <span class=\"mw-styled-list__badge\">3<\/span>\n                                <div class=\"mw-styled-list__content\">\n                                                                            <h4 class=\"mw-styled-list__title\">Impact<\/h4>\n                                                                                                                <p class=\"mw-styled-list__text\">To what extent the program is achieving commercial impact<\/p>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                <div class=\"mw-styled-list__card\">\n                            <div class=\"mw-styled-list__card-inner\">\n                                <span class=\"mw-styled-list__badge\">4<\/span>\n                                <div class=\"mw-styled-list__content\">\n                                                                            <h4 class=\"mw-styled-list__title\">Analytics<\/h4>\n                                                                                                                <p class=\"mw-styled-list__text\">Use of statistical models and analytical techniques<\/p>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                                                                <div class=\"mw-styled-list__card\">\n                            <div class=\"mw-styled-list__card-inner\">\n                                <span class=\"mw-styled-list__badge\">5<\/span>\n                                <div class=\"mw-styled-list__content\">\n                                                                            <h4 class=\"mw-styled-list__title\">Integration<\/h4>\n                                                                                                                <p class=\"mw-styled-list__text\">How the insights are used by stakeholders across the business<\/p>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n                <script>\n        (function(){\n            var el = document.getElementById('mw-sl-5ad0cf1');\n            if ( ! el ) return;\n\n            \/* Wait for at least one paint so the hidden state is rendered first *\/\n            requestAnimationFrame( function() {\n            requestAnimationFrame( function() {\n                var observer = new IntersectionObserver( function( entries ) {\n                    entries.forEach( function( entry ) {\n                        if ( entry.isIntersecting ) {\n                            el.classList.remove('mw-styled-list--will-animate');\n                            el.classList.add('mw-styled-list--animated');\n                            observer.disconnect();\n                        }\n                    });\n                }, { threshold: 0.15 });\n                observer.observe( el );\n            });\n            });\n        })();\n        <\/script>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b16601 e-con-full e-flex e-con e-child\" data-id=\"9b16601\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec5ee6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0ec5ee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CLIMB helps you address the following questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c60ec elementor-widget elementor-widget-mw_styled_list\" data-id=\"24c60ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mw_styled_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"mw-styled-list mw-styled-list--bordered mw-styled-list--will-animate\" id=\"mw-sl-24c60ec\">\n            <div class=\"mw-styled-list__grid mw-styled-list__grid--cols-1\">\n                                                            <div class=\"mw-styled-list__bordered-item\">\n                                                            <h4 class=\"mw-styled-list__title\">How does my client listening program compare to that of other organizations?<\/h4>\n                                                                                <\/div>\n                                                                                <div class=\"mw-styled-list__bordered-item\">\n                                                            <h4 class=\"mw-styled-list__title\">What aspects of my client listening are performing well and what aspects might I want to improve?<\/h4>\n                                                                                <\/div>\n                                                                                <div class=\"mw-styled-list__bordered-item\">\n                                                            <h4 class=\"mw-styled-list__title\">Where should I focus my time and effort over the next 12 months?<\/h4>\n                                                                                <\/div>\n                                                                                <div class=\"mw-styled-list__bordered-item\">\n                                                            <h4 class=\"mw-styled-list__title\">How could I use technology to automate processes?<\/h4>\n                                                                                <\/div>\n                                                                                <div class=\"mw-styled-list__bordered-item\">\n                                                            <h4 class=\"mw-styled-list__title\">How do I get started?<\/h4>\n                                                                                <\/div>\n                                                <\/div>\n        <\/div>\n                <script>\n        (function(){\n            var el = document.getElementById('mw-sl-24c60ec');\n            if ( ! el ) return;\n\n            \/* Wait for at least one paint so the hidden state is rendered first *\/\n            requestAnimationFrame( function() {\n            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<div class=\"mw-quotes-carousel__left-lines pattern-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"167.136\" height=\"534.999\" viewBox=\"0 0 167.136 534.999\"><g transform=\"translate(0 142.594)\"><path d=\"M167.136,392.406,43.6,0H0L123.535,392.406Z\" fill=\"#2F31FC\"\/><\/g><g transform=\"translate(43.904)\"><path d=\"M-22.722,142.594,31.91,0h-43.6L-66.322,142.594Z\" transform=\"translate(66.323)\" fill=\"#BE8CFF\"\/><\/g><\/svg><\/div>\n                <div class=\"mw-quotes-carousel__right-lines pattern-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"167.136\" height=\"535\" viewBox=\"0 0 167.136 535\"><g transform=\"translate(0 142.595)\"><path d=\"M0,392.405,123.535,0h43.6L43.6,392.405Z\" fill=\"#BE8CFF\"\/><\/g><path d=\"M-11.691,142.594-66.322,0h43.6L31.91,142.594Z\" transform=\"translate(90.733)\" fill=\"#2F31FC\"\/><\/svg><\/div>\n            <\/div>\n\n                        \n            <!-- Navigation arrows -->\n            <div class=\"mw-quotes-carousel__nav\">\n                <div class=\"mw-quotes-carousel__nav-inner\">\n                    <button class=\"mw-quotes-carousel__arrow mw-quotes-carousel__arrow--prev\" aria-label=\"Previous slide\">\n                        <svg width=\"17\" height=\"29\" viewBox=\"0 0 17 29\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M15 2L3 14.5L15 27\" stroke=\"white\" stroke-width=\"2\"\/>\n                        <\/svg>\n                    <\/button>\n                    <button class=\"mw-quotes-carousel__arrow mw-quotes-carousel__arrow--next\" aria-label=\"Next slide\">\n                        <svg width=\"17\" height=\"29\" viewBox=\"0 0 17 29\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M2 2L14 14.5L2 27\" stroke=\"white\" stroke-width=\"2\"\/>\n                        <\/svg>\n                    <\/button>\n                <\/div>\n            <\/div>\n            \n            <!-- Swiper carousel -->\n            <div class=\"mw-quotes-carousel__outer\">\n                <div class=\"swiper mw-quotes-swiper-7956dd1\">\n                    <div class=\"swiper-wrapper\">\n                                                    <div class=\"swiper-slide\">\n                                <div class=\"mw-quotes-carousel__content\">\n                                                                            <div class=\"mw-quotes-carousel__quote\">\n                                            \"CLIMB is a brilliant initiative. It is full of ideas and inspiration. It helped us to re-focus and take our program to the next level. The insights where investment can make the biggest difference meant that we could home in on the improvements that really made a difference.\"\n                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__author\">\n                                            Head of Client Care                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__position\">\n                                            Global Accountancy Firm                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"swiper-slide\">\n                                <div class=\"mw-quotes-carousel__content\">\n                                                                            <div class=\"mw-quotes-carousel__quote\">\n                                            \"Very valuable in considering how we navigate our existing program and make a shift toward a more multi-faceted approach.\n\"\n                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__author\">\n                                            CMO                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__position\">\n                                            Global Real Estate Firm                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"swiper-slide\">\n                                <div class=\"mw-quotes-carousel__content\">\n                                                                            <div class=\"mw-quotes-carousel__quote\">\n                                            \"I felt re-energized after the result presentation!\"\n                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__author\">\n                                            Head of Client Relationships                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__position\">\n                                            Top 5 Law Firm                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"swiper-slide\">\n                                <div class=\"mw-quotes-carousel__content\">\n                                                                            <div class=\"mw-quotes-carousel__quote\">\n                                            \"I found the CLIMB process very easy and although there were no big surprises, the results were interesting and gave me food for thought.\"\n                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__author\">\n                                            Head of Client Listening                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__position\">\n                                            Global Law Firm                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                                    <div class=\"swiper-slide\">\n                                <div class=\"mw-quotes-carousel__content\">\n                                                                            <div class=\"mw-quotes-carousel__quote\">\n                                            \"We were delighted to take part in Meridian West\u2019s CLIMB benchmark project. Our client listening program is still in its infancy, but the insights shared by the Meridian West team helped us understand the areas where we are doing well in addition to giving us some practical guidance on areas where we should focus next.\"\n                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__author\">\n                                            Head of BD                                        <\/div>\n                                                                        \n                                                                            <div class=\"mw-quotes-carousel__position\">\n                                            Medium sized Law Firm                                        <\/div>\n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                    \n                                            <div class=\"swiper-pagination\"><\/div>\n                                    <\/div>\n            <\/div>\n            \n        <\/div>\n        \n        <script>\n        document.addEventListener('DOMContentLoaded', function() {\n            const widgetId = '7956dd1';\n            const wrapper = document.querySelector('[data-widget-id=\"' + widgetId + '\"]');\n            if (!wrapper) return;\n            \n            const swiperEl = wrapper.querySelector('.mw-quotes-swiper-' + widgetId);\n            const prevBtn = wrapper.querySelector('.mw-quotes-carousel__arrow--prev');\n            const nextBtn = wrapper.querySelector('.mw-quotes-carousel__arrow--next');\n            const leftLines = wrapper.querySelector('.mw-quotes-carousel__left-lines');\n            const rightLines = wrapper.querySelector('.mw-quotes-carousel__right-lines');\n            const mobileLines = wrapper.querySelector('.mw-quotes-carousel__mobile-lines');\n            \n            const swiper = new Swiper(swiperEl, {\n                effect: 'fade',\n                fadeEffect: {\n                    crossFade: true\n                },\n                speed: 600,\n                loop: true,\n                                autoplay: {\n                    delay: 1500,\n                    disableOnInteraction: false,\n                },\n                                                pagination: {\n                    el: wrapper.querySelector('.swiper-pagination'),\n                    clickable: true,\n                },\n                                on: {\n                    slideChange: function() {\n                        \/\/ Flip animation on pattern lines\n                        if (leftLines) leftLines.classList.toggle('flip');\n                        if (rightLines) rightLines.classList.toggle('flip');\n                        if (mobileLines) mobileLines.classList.toggle('flip');\n                    }\n                }\n            });\n            \n            if (prevBtn) {\n                prevBtn.addEventListener('click', function() {\n                    swiper.slidePrev();\n                });\n            }\n            \n            if (nextBtn) {\n                nextBtn.addEventListener('click', function() {\n                    swiper.slideNext();\n                });\n            }\n        });\n        <\/script>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9983f8 e-flex e-con-boxed e-con e-parent\" data-id=\"f9983f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1c3fc0 e-con-full e-flex e-con e-child\" data-id=\"e1c3fc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f39478 elementor-widget elementor-widget-heading\" data-id=\"1f39478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">See how professional services firms are measuring up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c29c4e elementor-widget elementor-widget-text-editor\" data-id=\"8c29c4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-teams=\"true\">Meridian West is building on its innovative CLIMB initiative by sharing its 2026 report on the status of client listening maturity in legal, professional services firms and B2B organizations. The report compiles the findings from an extensive survey of senior leadership and business development professionals.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-999c14e elementor-widget elementor-widget-button\" data-id=\"999c14e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6ODMyNiwidG9nZ2xlIjpmYWxzZX0%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the CLIMB Report<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87ed9f2 e-con-full e-flex e-con e-child\" data-id=\"87ed9f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b5eed elementor-widget elementor-widget-image\" data-id=\"b7b5eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1456\" height=\"816\" src=\"https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/04\/u6117784798_photorealistic_corporate_photography_professional_e51399e5-a76b-4278-9317-0e0d5b8f5d4f_1.png\" class=\"attachment-full size-full wp-image-7699\" alt=\"\" srcset=\"https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/04\/u6117784798_photorealistic_corporate_photography_professional_e51399e5-a76b-4278-9317-0e0d5b8f5d4f_1.png 1456w, https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/04\/u6117784798_photorealistic_corporate_photography_professional_e51399e5-a76b-4278-9317-0e0d5b8f5d4f_1-300x168.png 300w, https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/04\/u6117784798_photorealistic_corporate_photography_professional_e51399e5-a76b-4278-9317-0e0d5b8f5d4f_1-1024x574.png 1024w, https:\/\/www.meridianwest.co.uk\/wp-content\/uploads\/2026\/04\/u6117784798_photorealistic_corporate_photography_professional_e51399e5-a76b-4278-9317-0e0d5b8f5d4f_1-768x430.png 768w\" sizes=\"(max-width: 1456px) 100vw, 1456px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-121a63e e-flex e-con-boxed e-con e-parent\" data-id=\"121a63e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0f2c65f e-con-full e-flex e-con e-child\" data-id=\"0f2c65f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a761d41 elementor-widget elementor-widget-heading\" data-id=\"a761d41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We\u2019ve refreshed the CLIMB questionnaire; you can access it here now.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eaa913 elementor-widget elementor-widget-text-editor\" data-id=\"4eaa913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tClient listening is evolving quickly, and we want CLIMB to keep pace with it. The 2026 update reflects three sources of insight, the latest shifts in the professional services market, direct feedback from our respondents, and learnings from the analysis of the data collected so far. Together, these shape a sharper and more relevant benchmark for firms at every stage of their client listening journey.\n<BR><BR>\nWhether you contributed to CLIMB before or are taking part for the first time, this is a great opportunity to see where your firm stands and how you compare to your peers.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dea33f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6dea33f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.meridianwest.eu.com\/jfe\/form\/SV_cSWnMDODpbUBEDb\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Take part in CLIMB 2026<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29d4346 e-con-full e-flex e-con e-child\" data-id=\"29d4346\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Client Listening Index Benchmark CLIMB CLIMB is a rapid assessment of your client listening program that uses peer benchmarking data and our market-leading \u2018five dimensions of client listening&#8217; framework to ensure coverage over all key aspects of your client listening activities. Take part in CLIMB 2026 Download the report &#8220;At Kennedys, we are actively investing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8264,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8685","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/pages\/8685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/comments?post=8685"}],"version-history":[{"count":1,"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/pages\/8685\/revisions"}],"predecessor-version":[{"id":8693,"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/pages\/8685\/revisions\/8693"}],"up":[{"embeddable":true,"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/pages\/8264"}],"wp:attachment":[{"href":"https:\/\/www.meridianwest.co.uk\/us\/wp-json\/wp\/v2\/media?parent=8685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}