In a recent survey, we found that while most leading professional services firms collect client feedback, only a small minority consistently act on what their clients are saying.
This virtual roundtable will be hosted on MS Teams. It is an an opportunity to learn from Meridian West experts as well as your industry peers. We will explore how organisations and individuals can respond to the challenge and opportunity of becoming authentically ‘client-first’.
In the workshop, we will:
1. Consider the health of relationships along a typical client journey.
2. Explore common client satisfaction challenges and the root cause of these.
3. Evaluate how client satisfaction can be increased at both the organisational and individual level.
Contact Alex Wilke, [email protected], to request a place.