What’s driving future demand for professional services?

London | Thursday 19 March 2020
The market opportunity for professional services remains robust. But when the level of trust in professional a...
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Client Insight Club: Aligning your business processes with the client journey

London | Thursday 23 April 2020
In Meridian West’s recent professional services benchmark, 85% of firms say that improving the client experi...
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How to create an evidence-based BD strategy

London | Thursday 21 May 2020
In Meridian West’s recent research, 53% of the 800 senior buyers of professional services we interviewed sai...
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Client Insight Club: Integrating client data from multiple sources

London | Thursday 9 July 2020
Typically, professional services firms have data about their clients sitting in silos across the organisation....
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Thought Leadership Club: Selling thought leadership to sceptics

London | Thursday 17 September 2020
The most successful thought leadership campaigns build internal support and gain partner buy-in from the outse...
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How to use the 7 habits of commerciality for client relationship success

London | Thursday 19 November 2020
Clients say they want their professionals to be “trusted advisers” or to demonstrate greater “commercial...
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Client Insight Club: Innovative ways to get your professionals to love feedback

London | Tuesday 8 December 2020
Client feedback can be viewed negatively by fee-earners and client facing professionals. They see it as an app...
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