Webinar: The C-Suite’s role in moving from Client Listening to Transformation
Many professional services firms invest heavily in client listening yet struggle to convert insight into sustained strategic change.
Client feedback highlights familiar issues: inconsistent delivery, over-reliance on key individuals, patchy project management, and concerns about future-readiness. While well understood, these are often addressed ad-hoc, losing momentum once leadership attention shifts.
This 45-minute webinar explores how to move beyond “listening” to systematically using client insight to shape strategy, prioritise investment, and drive measurable improvement.
For: Senior leaders, partners, and client-facing teams who want insight to lead to real outcomes.
Speakers: Ben Kent (moderator), Ethan Murphy (Meridian West), Martin Palmer (Clarke Willmott), Stefanie Hoogklimmer (Venturis Consulting)