Meridian West’s CLIMB benchmark, the most comprehensive study of client listening maturity across law, accountancy, financial services and consultancy firms, tells an encouraging story. Firms across the profession are investing in client listening, and the ones getting it right are unlocking real commercial advantage, stronger client relationships, sharper strategic insight, and a lasting edge over competitors.
Join us on 6th October 2026 for an interactive webinar with Brenda Plowman and Silvia Grigoroiu, where we will bring the CLIMB findings to life and show you what is genuinely working for the firms leading the way.
You will take away:
* A clear picture of where your firm stands today, and what the most successful firms are doing differently.
* Practical, proven ideas for strengthening leadership engagement, sharpening your research approach, and putting technology to work for you.
* Fresh inspiration for turning client feedback into one of your firm’s most valuable strategic assets.
This session is designed for CMOs, business development and marketing leaders, and client experience professionals in law, accountancy, financial services and consultancy firms who want client listening to have its place as a genuine growth strategy.